Player-Pal Terms and Conditions

Please read the terms of use below carefully before you start to use this site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

This site and service is intended for use by those people 18 years of age or older. However, those people aged 16-18 older may use the site and service with parental consent. Anyone aged over 16 but under 18 should obtain parental consent before using this site/service. If you are unable to gain this consent then you should refrain from using this site/service.

If you are a parent/guardian then you should read these terms and conditions on behalf of your child. By ticking the box (and providing your contact details) on the pre sign up page you are giving consent for your child to use this site and service.

Parents/Guardians should read the following carefully. By ticking the box on the pre sign up page you are agreeing to the following statements:

a) I agree to my child receiving nutritional advice from Player-Pal Ltd. I understand that they will use their packs to work out a suitable number of calories to consume on a daily basis, as well as other nutrition targets such as protein, carbohydrates, fat, fibre and water. These targets will be set with performance, in the sport of football, in mind, along with the individual requirements such as fat loss, weight gain or maintenance.

b) I have looked at my child’s completed pre sign-up questionnaire and confirm to the best of my knowledge that my child does not suffer from any conditions or factors listed. Where the answer “yes” has been given to any aspect of the questionnaire, I consent for this to be discussed further and, if appropriate, a doctor’s approval requested.

c) I understand that Player-Pal Ltd is intended for educational and information purposes only. Members (including my child) take advice at their own risk. Player-Pal Ltd cannot be held responsible for any claims relating to illness that is deemed to have possibly arisen from advice received. I and My child are entirely responsible for looking after their own allergies, intolerances, and health problems. We strongly recommend discussing with your child’s doctor before making any changes to their nutrition. In particular if my child is taking any prescription medication and/or is under the supervision of a doctor, I understand that it is my and my child’s responsibility to consult with their doctor before making any changes to their nutrition. I understand that this is necessary to prevent any possible reaction occurring between the medication my child is taking and the nutritional programme that Player-Pal Ltd provide.

d) I have read the rest of the Terms & Conditions on the Player-Pal Ltd website and agree to them in their entirety.

Terms of website use

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Terms and conditions

These Terms and Conditions govern the relationship between Player-Pal and the Website User. These Terms and Conditions may be changed without notice at any time. The use of this Website, whether or not you make any engagement with any professional listed on the Website, means that you have understood and accepted our Terms.

Nutritional Advice

1.1 Advice received from Player-Pal is not intended to replace the advice of medical practitioners.

1.2 Player-Pal does not diagnose, or claim to treat, medical conditions. Any person suffering from a medical condition or unexplained symptoms should consult their doctor.

1.3 Any information and recommendations received from Player-Pal is not intended as a substitute for the medical advice and treatment of a doctor. The content of the Player-Pal website is intended for personal use and is not designed to diagnose or treat medical conditions or to replace medical advice.

1.4 Player-Pal is intended for educational and information purposes only. Members take advice at their own risk. Player-Pal cannot be held responsible for any claims relating to illness that is deemed to have possibly arisen from advice received. You are entirely responsible for looking after your own allergies, intolerances, and health problems. If you are under the supervision of a doctor or are taking prescription drugs, please consult with them before making any changes to nutrition or supplements that you are taking. This is necessary because of any possible reaction between medication and the nutritional programme we provide.

1.5 If you are unclear about the advice given to you by Player-Pal, you should contact us before you begin with your nutritional plan.

1.6 Player-Pal will not accept responsibility for any perceived failings in performance for the advice you receive. We recommend that major changes should be made in the off season or as far away from game day as possible.

1.7 It is YOUR responsibility to make sure you stay within rules and regulations set out by the governing bodies under which you play. This applies to drug/doping rules.

1.8 Player-Pal endeavours to provide nutritional advice tailored to each individual. In order to get the most benefit from Player-Pal’s nutritional advice, you should ensure that the information you provide to us with is as accurate as possible.

1.9 If anything changes regarding your physical well-being, it is your responsibility to inform us as soon as possible so we may amend the advice previously given, which may no longer be appropriate.

Starting your subscription to Player-Pal

2.1 A one off initial fee of £24.99 is payable when starting your subscription with Player-Pal. This is non-refundable.

2.2 Your subscription with Player-Pal will continue until we receive notification of cancellation. We ask you give us a minimum of 1 months’ notice.

2.3 On subscription you will receive a username and password. The information and advice you receive is for you only and is not to be copied or shared. Doing so may lead to cancellation of membership and possible legal action. No refund will be given for any remaining period of time already paid for.

2.4 We will endeavor to send your pack out within 5 days of receiving payment, or receiving your photo (and payment) if you are having a personalised pack. Please be aware that during busy periods this may take up to 10 working days and if you live abroad potentially longer.

Cancellation and refund policy

3.1 Your subscription with Player-Pal will continue until we receive notification of cancellation. Under no circumstances will subscriptions be refunded.

3.2 We calculate your subscription in whole calendar months. We ask that you give one months’ notice to cancel your subscription. This means that if you wish to cancel your subscription you would cancel before the start of the next month. For example, if we receive your notice on 22nd April, your notice will start from 1st May; it will run out on 31nd May. After May 1st you will not have to pay any more direct debits.

3.3 Your notice is not effective until we have received it. We strongly advise that when you give notice, you obtain proof that we have received it. For example: if you send us notice by post, send it by recorded delivery or if you send us your notice by email, ask for a delivery receipt. We will confirm we have received your notice within 10 day of delivery. If we do not contact you regarding your cancellation you should assume that we have not received it and arrange to supply a further copy or proof of delivery.

3.4 You must continue to pay your membership fees until your membership ends.

3.5 Your membership will end at the end of your notice period.

3.6 Cancelling your direct debit does not mean you have given us notice to end your subscription. If you cancel a direct debit without informing us and arranging an alternative method of payment, we may use private debt collectors at your expense to collect any fees due to us.

3.7 Player-Pal hold the right to terminate our agreement on immediate written notice in the event payment is not made within the time stipulated. We reserve the right to terminate subscription of any members at any time.

3.8 In case of hardship Player-Pal may allow you to suspend your subscription. This decision will depend upon the individual circumstances of the member concerned.

Trading partners and third party services

4.1 We may send you emails or recommend services provided by our trading partners. If you choose to use these services we cannot accept liability if any problems arise.

4.2 Links to third party websites are for your convenience only. Such websites are operated and controlled by third parties, and not by Player-Pal. We are not responsible for any content, advice or services from third parties. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

4.3 When accessing a third party site via our website, we advise that you check their terms of use and privacy policies to ensure that you fully understand how they may use your personal information.

4.4 Player-Pal may pass your personal information to selected third parties. If you do not wish us to do this please ensure you tick the appropriate box when signing up.


5.1 You agree that you will pay the Subscription Fees either in accordance with the current monthly or annual rate as set out on the Website at that time. If you join on a monthly basis subscription fees will be due on the same day as your initial payment and then on the same day every month thereafter.

5.2 Player-Pal retains the right to increase subscriptions at any time. We will give you 1 month’s written notice of any change.

5.3 You must inform us immediately of any change of address, email or bank account details. It is also your responsibility to check we have received these.

All content is copyrighted under United Kingdom copyright laws.

By using the Player-Pal website you agree to comply with these terms and conditions.

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